Learn more about all the payment options we offer.
At the time you place your order online, there will be an automatic “hold” for the full amount of your order placed on your credit card by your financial institution to ensure that the funds are available. Your card will not be charged until your order ships. If there are multiple items in your order, they may ship separately, and each item will be charged separately at the time it ships. When your card is charged, the funds that were being held will actually be deducted from your account. Holds on your credit card generally fall off in up to 8 business days, depending on your financial institution’s guidelines, or up to 30 days if you paid with PayPal, ApplePay, or with your store credit card.
We want you to be confident in your purchase. We offer various shipping and pick up solutions to meet your needs. Learn more about all of our delivery and pick up options.
Yes! You can track your order here as a Guest with your email and your order number. If you have established a account, you can track your order status by signing in and visiting the My Orders section under My Account.
Oh, no! We can help investigate. Start by submitting an online form that describes your situation, and we’ll get started.
Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
If you're not happy, we're not happy. Find out how to return or exchange your item, no questions asked.
You may trade in your diamond for another diamond at least double the trade-in value, and trade-ins of in-store and online purchases are accepted at most KAY stores.
Of course. We offer several optional extended service plans for your jewelry. Learn more about our Protection Plans and find the right fit for your jewelry.
Yes! Our jewelry experts are available for either in store or online appointments during our regular business hours. You can book an appointment based on your schedule for styling advice, help finding the perfect engagement, and more!
